Support Levels

 

  Support Services
  • Hours of coverage
  • Support channels
  • Number of cases
  • INITIAL RESPONSE TIME
  • Critical priority
  • High priority
  • Medium priority
  • Low priority
  • Onboarding Assistance

Standard

 
  • 8:00 - 18:00
  • Email & Slack
  • Unlimited
  •  
  • ×
  • ×
  • 2 business days
  • 4 business days
  • 1 day incl.

Professional

 
  • 8:00 - 18:00
  • Email & Phone & Slack
  • Unlimited
  •  
  • ×
  • 4 hours
  • 1 business day
  • 2 business days
  • 2 day incl.
Popular

Premium

 
  • 24/7*
  • Email & Phone & Slack
  • Unlimited
  •  
  • 1 hour
  • 4 hours
  • 8 hours
  • 1 business days
  • 2 day incl.

* 24/7 support for Critical and High severity issues and standard business hours for the rest

Managed Kubernetes Services

Speed up your development- and deployment process with Otomi Managed Kubernetes.
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