Choose Your Support Services

Support Services


Raise issues in the open source project


Our experts will answer all your questions and help solve issues

Our support team is available 24/7 with hands-on assistance

Support features

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Feature Types

  • 24/7 support
  • Support upgrades/updates
  • Support channels
  • Response times
  • Critical
  • High
  • Medium
  • Low


  • Web, Email, Slack
  • 2 business hours
  • 4 business hours
  • 1 business day
  • 2 business days


  • Web, Email, Slack, Phone
  • 1 hour
  • 2 hours
  • 4 business hours
  • 8 business hours

Onboarding Services

Trial / PoC

Would you like to try out Otomi, but need some help? We offer FREE support during a trial or PoC for a period of 2 weeks with a maximum of 8 hours. During this period we help you to set up a trial/PoC environment and answer any questions you might have.

Installation & Configuration

We’ll help you to set up Otomi with a custom configuration based on your requirements on a Kubernetes cluster in your cloud of choice to help you get started with Otomi to reach your goals faster. Contact us for more information and pricing.

Otomi Training

During an in-depth training designed especially for Dev/Ops teams, we’ll learn you everything there is to know about Otomi. The training consists out of a theoretical and a hands-on part. Training can be customized based on your requirements. Note that some basic Kubernetes knowledge (minimal CKAD level) is required. Contact us for more information and pricing.